Terms of Sales

Object

The general terms and conditions of sale described below set out in detail the rights and obligations of SFE PROD and its customers in relation to the sale of goods on the shop.surfrider.eu websites.

Any order placed on the sites managed by SFE PROD implies the buyer's unreserved acceptance of these general terms and conditions of sale. 

Product presentation

The specifications of the products available for sale are presented on our websites.
Texts and photographs do not fall within the scope of the contract. SFE PROD cannot be held responsible if errors have occurred.
All texts and images presented on SFE PROD sites are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even in part, is strictly prohibited.

Product prices

The prices indicated for each of the items sold are net all taxes included (including VAT), excluding delivery costs. Rates may be changed at any time. The applicable pricing conditions are those in use on the website on the date of the customer's order.

Purchase order

The customer validates his/her purchase order after having verified his/her order (order verification) and accepted these terms and conditions of sale. Before this validation, it is systematically proposed to the customer to check each of the elements of his/her order. This allows the customer to correct any errors.
SFE PROD confirms the order by e-mail; this information includes in particular all the detail information of the order and the customer's right of cancellation.
The data stored by SFE PROD constitute proof of the nature, content and date of the order. This is archived in accordance with the legal conditions and deadlines; the client can access this archiving by contacting us at the following address: shop@surfrider.eu 

Creating your customer account, IT and personal freedom

The personal data collected are intended for SFE PROD and are essential for the processing of your order.
In accordance with the French Data Protection Act, you have the right to access and rectify data concerning you. As such, you can access your account at any time to modify your data.

SFE PROD reserves the right to collect information on customers, to use it on its own behalf and to forward it to its partner Surfrider Foundation Europe.

 

Fees for processing your order

They are calculated according to the size of your order, its weight and the place of delivery.
Delivery charges may be modified at any time, in particular to take into account changes in shipping rates.
Here is the price list for metropolitan France:
Min weight
Max weight
Price (€)
0
0,24
5,00
0,25
0,49
5,80
0,5
0,74
6,50
0,75
0,99
7,00
1
1,99
7,50
2
2,99
8,00

For EU countries (zone 1): 
Weight 
Price (€)
1 à 10 kg 
10,00
 

Payment procedure

Several payment methods are available.
  • Payment by check: the order is processed, put on hold and validated on the date of receipt of the check.
  • Secure payment by credit card: SSL (Secure Socket Layer) security system that encrypts data. SFE PROD has access to this security system via Crédit Agricole's e-transactions platform.
  • Payment via Paypal 

Processing and delivery of your order

Upon receipt of payment for the order, SFE PROD undertakes to process the order and ship it within 2 to 3 working days.

As an indication, delivery times are 2 to 3 working days for metropolitan France, and 5 days for other EEC countries. 
Delivery is made to the address indicated by the customer, who is responsible for receiving the ordered product at that address.

In the event of an error or omission in the wording of the contact details provided by the customer, SFE PROD cannot be held responsible for the impossibility of delivering the product. 

When delivering the order, the customer must carefully check the condition of the package and make any reservations with the carrier (or the factor) in case of missing or damaged goods. Any delays in delivery do not entitle the customer to cancel the sale, refuse the goods or claim damages.

Unavailable products, late delivery

In the event of unavailability of the ordered product (out of stock, defect), SFE PROD is committed to notify the customer within 7 working days following the validation of his order.
If applicable, the refund is effective within 15 days after the customer's request. The amount paid corresponds to the price of the product (as displayed at the time of purchase), plus shipping costs if this order only concerned the unavailable item.
As far as possible, SFE PROD will keep the customer informed of any event likely to delay the delivery of the package (strike,...).

If you have not received your order within 4 working days, the package is probably in a pick-up point near you. Feel free to contact the nearest post office or contact us directly at the following email address: shop@surfrider.eu 


Exchange, return, retraction

EXCHANGE

To proceed with an exchange, the customer must return the product concerned to SFE PROD within 30 days of receipt. The product is returned in its original packaging, without having been used and in perfect condition.
The customer attaches to the package a note specifying the size and reference of the desired product in exchange, by attaching a check for €5 addressed to SFE PROD (contribution to the return shipping costs), to which the price differential between the returned item and the expected item, if applicable, must be added or subtracted. 

DEFECTIVE PRODUCTS, INCORRECT DELIVERY

Any defective product or delivery error must be reported within 72 hours of receipt of the product. It is advisable to return the incorrect product after having informed SFE PROD, which will attach to the shipment of the compliant product the refund of the return shipping costs, if any.
Under no circumstances may SFE PROD be held responsible for defects or damage related to the transport of goods or for a non-conforming delivery error following an order error. 

RIGHT OF RETRACTATION

Any customer has a period of 14 days from the validation of the order of the product to return it. Provided that this product is returned in its original packaging, without having been used and in perfect condition, the product will be refunded. The shipping costs will also be refunded if the order only included the returned product. The return costs incurred by the customer remain at his/her expense.

Contact information

The items presented on this website are distributed by SFE PROD

Address for the return of merchandise

2L LOGISTIQUE
Centre Européen de Fret
1, rue d'Etxezahar
BP 60050
64990 Mouguerre
France

 

Mailing address (head office)

SFE PROD 
33 allée du Moura 
64200 BIARRITZ
France

Telephone : 05.59.23.54.99 

E-mail : shop@surfrider.eu  

SFE PROD au capital de 1000 € 
RCS Bayonne – SIREN : 488 498 445 – N° TVA : FR 44 488 498 445